this post was submitted on 24 Mar 2025
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you know the computer thing is it plugged in?
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Most of us do. But they're supposed to create their own fucking tickets. I'm not doing their job on top of mine.
They know the process, they can follow the process. Otherwise, they can eat an entire bag of dicks.
In my career it's always been on me to create tickets. People give me the task, I write up the ticket, and my time creating the ticket is included in the 15 minute minimum.
I wouldn't trust users to create their own tickets anyways. I'd spend just as much time fixing their ticket as I would creating one while I'm info gathering.
Yeah, if a client has been given the ability to submit tickets but doesn't know HOW to submit tickets properly and is submitting trash on a regular basis, that's a training issue and I ain't gonna deal with it. Those get bounced back to the Unassigned pool or directly to a CSR so they can train the client like they were supposed to.