this post was submitted on 13 Dec 2024
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A few years ago we lived in an estate with an off-brand fibre network.
The company had rolled out the infrastructure in collusion with the developer in hopes of monopolising the retail and wholesale, just like in the similar Telstra Fibre estates of the time.
The TCO called them out and they had to open up to third party retailers, but still charged the same wholesale price so retailers had to compete with quality of customer service and value-added service like VoIP.
The problem was that the wholesalers’ retailer was the only one that was able to provide decent Technical Customer Service, but since those business model had failed, they couldn’t afford to provide it.
I believe the wholesaler went bust and was bought out by Opticomm.