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Tesla’s secret team to suppress thousands of driving range complaints (www.reuters.com)

submitted 2 years ago by ghariksforge@lemmy.world to c/technology@lemmy.ml

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From the article: "About a decade ago, Tesla rigged the dashboard readouts in its electric cars to provide “rosy” projections of how far owners can drive before needing to recharge, a source told Reuters. The automaker last year became so inundated with driving-range complaints that it created a special team to cancel owners’ service appointments."

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[–] HollandJim@lemmy.world 4 points 2 years ago

Unfortunately EVs aren’t in a place where they can be used by everyone.

I would agree that it's infrastructure that is not in a place where EVs make sense for everyone. The US is firmly behind in the race on this point, likely hampered by a battle of plug formats between CCS and Tesla. I've a 58kWh (useable) VW ID.3 hatchback - perfect for Europe or just 2 people, which we are. Had it for 2.5 years now, and the difference in charging infrastructure has changed radically. In March of 2021, driving from Amsterdam to Frankfurt or Paris, I did have to plan charge stops - but now, I don't even think about it. Everything's CCS, available nearly everywhere on the highway or in smaller towns (at least 50kW charging).

Just did a trip to the midlands to see my brother a few weeks ago (another ID.3 owner) and he's got a bank of CCS Tesla chargers next to his Pizza Hut and an Ionity not far from there. On the trip I had choices between FastNed, Ionity and Tesla...never thought if I'd make it, only if I could possibly go farther before charging.

...the dozens of phantom braking incidents on that trip

Yeah, that's a Tesla complaint I hear a lot. Don't have that particular issue in the ID, although if the mapping database isn't updated the car can slow down where it expects to have a exit lane or roadworks, but the swarm filtering that VW employs usually filters those exits out after a few weeks. Complete braking though? That's scary.