this post was submitted on 20 Nov 2024
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I mean this is pretty standard in all industries regardless of whether it's a software flaw or a physical flaw in any other kind of product. What's the likelihood of a vacuum manufacturer replacing a part in a 15 year old product that had a 1 year warrantee even if it's a safety issue? Sure the delivery and installation is cheaper with software, but the engineering and development isn't, especially if the environment for building it has to be recreated.
I work for a manufacturer with part catalogues going back to 1921, and while the telegraph codes no longer work, you could absolutely still order up a given part, or request from us the engineering diagram for it to aid in fabricating a replacement. You can also request service manuals, wiring diagrams, etc. Don't all half-decent manufacturers do this?
Now I wish you'd tell us what the company is so if I ever need anything in that industry, I'd know where to buy from.
I wish I could be more specific, truly, but I would be putting myself at serious risk of doxxing myself, and I've made fun of a lot of bad people across Lemmy (and Reddit, once upon a time) that I would be putting myself and others at risk of retribution.
That's fair. This being the Fediverse, private messages aren't private either, so protect yourself!