this post was submitted on 06 Sep 2024
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I'm sure it's different with enterprise contracts, but VMWare support was next to useless when I used to pay for it on 20 servers. Not once did a problem get solved, and some of them must have been pretty widespread bugs from what I recall.
This seems to be common among most software/hardware vendors these days. I can't get good support from Microsoft, Citrix, Juniper, Cisco, etc.
I got good support from redhat, had an individual dev help out with a difficult openshift deployment.