As someone who has been asked to restart the computer, even though I already did that before calling IT support... I internally sigh, but begrudgingly do it again just to appease their process. Because I assume plenty of people don't do it and make y'alls life a tiny bit harder, when a restart would've fixed it

Also, how many are solved by making sure the power cable is not just plugged into the wall, but seated into the back of the computer as well?

[–] thermal_shock@lemmy.world 3 points 1 year ago (3 children)

well shutdown isn't a full restart anymore, it literally saves your issues and reloads it when it turns on. so we have to doublecheck that too. it should count as restart, but doesn't.

[–] MrShankles@reddthat.com 1 points 1 year ago (1 children)

Honestly, I would try the restart first (cause it was easier/more automated), and then a full shutdown and power-up. It's been many years since I called any IT support though, but that was mu process. Cause I hated having to call for help lol

[–] thermal_shock@lemmy.world 1 points 1 year ago (1 children)

but a shutdown is NOT a restart anymore and doesn't quit and restart processes

https://youtu.be/OBGxt8zhbRk?si=BE17RFGEzen5WM8n

[–] MrShankles@reddthat.com 2 points 1 year ago

I hear ya, and appreciate the info because I didn't know that. I was saying that I would do both before calling, and then again when they asked me

But this was back in like 2004-ish, so I'm not sure what was best practice back then. I would just try it all before calling lol... going so far as to shut down and unplug for a few seconds or more

load more comments (1 replies)

load more comments (3 replies)

load more comments (10 replies)