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The original was posted on /r/pcmasterrace by /u/Wrong_Cod_6729 on 2025-08-02 02:27:43+00:00.
The 14900kf
I am an Intel user since I starts to get into pc. That was around 8 years ago. Now AMD is better at gaming performance but I still choose 14900kf as my cpu. I purchased a 14900kf in Microcenter.
Last week, my 14900kf is broken then I cannot turn on my pc. So I contact with the Intel warranty team, they asked me for the batch number and serial number, and I have gave it to them (Shown in the picture). And then they accept my return.
I asked them for cross shopping, which means they ship it to me first and charge around 650 dollars in my bank, and then I will return the old part to them, then they will give the deposit to me back. Then ofc, after I got the new replacement, I shipped my broken cpu back to them. Then what they said is: oh your broken cpu is remarked cpu. I cannot give you the 650 dollars back. And they did not provide any evidence to show it is remarked cpu (They cannot just say it is remarked because they cannot turn it on).
And then I asked them at least ship my old CPU back to me. They said: “Oh we are going to destroy the old cpu because it is remarked”. But I keep asking them to return the CPU back to me, and then they finally said yes (this is suspicious, because intel said they will destroy the remarked cpu for avoiding it go back to the market again). Anyway, they still hold my 650 dollars deposit.
And there is something weird, beacuse they don’t accept my return of the new replacement (They said you cannot return a used CPU and get the money back). Of course it is open boxed, because I need to use it (And this is why I use a faster cross-shipping instead of a slower regular shipping). And they did not even tell me in the email that I should not open it. Then when I call them, they just said, “from some random page of our 1000 pages long policy, they is one sentence say that we won’t accept opened box from cross-shipping”.
And my bank payment description it says “Purchasing”. Ok, so if it is purchasing, then why does intel charge me a 650 dollars for a 14900kf?! It only cost about 410 dollars on amazon. I don’t know what is wrong with intel. They should return 240 dollars to me at least. I am not going paying a 650 dollars for a 14900kf which only cost 410 dollars now.
I have asked intel customer service, and only thing they can say is ”I understand your problem, and sorry”. I asked for their manager, and obviously, the manager is not at work, and will call me back next Monday. I just need two answer, what is the evidence that my cpu is remarked? And why do you charge me 650 dollars for a cpu when the market price is 410?
Additionally, there is an interesting post on yahoo!Tech. The title is “Intel customer bemoans CPU RMA process — furious owner says Intel claims brand new Core i9-14900K chips purchased from Amazon and Micro Center are fake”. It is a really similar case as me.
This is not the first time I try to find their warranty team, and before they are super nice and efficient. I don’t know why it changed this year. If Intel have to keep behave like this, they will lost a loyal customer and turning them into a AMD buyer. And no wonder why their stock is high diving.
Sorry if this paragraph is hard to understand. This is the first time I type a long paragraph in here.
